Frequently Asked Questions
Everything you need to know about shopping the Whitney Museum Shop online.
How much does shipping cost and how long will it take?
Shipping costs are calculated at checkout based on the weight and destination of your order. Standard orders typically process within 2-3 business days, with delivery taking 5-7 business days within the contiguous United States.
What is your return policy for shop purchases?
We accept returns of unused, undamaged merchandise in its original packaging within 30 days of purchase. Please note that custom prints, final sale items, and memberships are non-refundable.
Do Whitney Museum members receive a discount?
Yes, Whitney members receive a 10% discount on most items in the shop. To apply your discount online, please sign in with the email address associated with your membership before checkout.
Are the items sold in the shop authentic reproductions?
Absolutely. Every product is developed in collaboration with artists, estates, or curated to reflect the Whitney's mission. Our prints and exhibition-related items meet the highest standards of color accuracy and quality.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and are subject to the customs regulations of the destination country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.